RESEARCH POINT

Increase cross-selling & up-selling

Increase cross-selling & up-selling-60% of customers are willing to pay more for a better customer service experience (even in this economy)

Improve Customer Satisfaction

A happy customer will tell between 4 and 6 people about their positive experience turn them into repeat customer and bring in new customers

Improve Customer retention

If a customer has a negative experience, there is an 88% chance that they will quit coming to your company and move to one of your competitors

We Are Committed
To Customer Satisfaction

Determine your Customer Satisfaction baseline with a Customer Satisfaction Survey. Then resurvey periodically to measure the effects of your improvement initiatives.

It costs five times as much to attract a new customer as it does to retain an existing one. The best way to keep your customers is to keep them satisfied and happy.

customer satisfaction

Increase cross-selling & up-selling

Improve Customer Satisfaction

Improve Customer retention

We Are Committed To Customer Satisfaction

Determine your Customer Satisfaction baseline with a Customer Satisfaction Survey. Then resurvey periodically to measure the effects of your improvement initiatives.

We Are Committed
To Customer Satisfaction