Increase cross-selling & up-selling-60% of customers are willing to pay more for a better customer service experience (even in this economy)
A happy customer will tell between 4 and 6 people about their positive experience turn them into repeat customer and bring in new customers
If a customer has a negative experience, there is an 88% chance that they will quit coming to your company and move to one of your competitors
It costs five times as much to attract a new customer as it does to retain an existing one. The best way to keep your customers is to keep them satisfied and happy.
Contact us to do an Accurate, Actionable and Affordable research.